City Pharmacy

City Pharmacy is hit or miss. We used to frequent because of the ambiance and location, but there was very limited selection for people who have allergies meani g they didnt like to substitute how a meal was served with sides. They became less than accomodating and it left little to choose from. We stopped coming because overall the food was good but not great. We came back after a year or so of frequenting and to our surprise, a new chef,new manager, and the menu had labeled gluten-free itens in almost every category. They were please to accommodate any substitute item if we couldn't eat it. So we came back and enjoyed it. It was never amazing,but it was definitely better than average. We were pleased to eat in the " neighborhood". I bought a gift card for my son also to dine here. Today, we go in with family, and the brunch menu was shorter than normal,very limiting. After we ordered and waited a while for our food,the manager let us know that they do not substitute eggs and they make them one way which is fried. There was only a handful of things to choose from that were gluten-free,not marked,but to say that you are unable to make an egg over medium and not fried is really unacceptable. It takes 30 seconds to crack an egg and make a customer happy they paid 20+ for eggs at brunch. What that also told me,was not only were they more important than they thought,but that as a customer I was less important to them than cracking an egg my way. It also tells me that they did not make to order eggs and they had a bunch they fried beforehand and that is not good for a sit down brunch at 20+ a pop.We skipped going to the waffle house where Ican choose my egg how i want it and get it in 10 minutes for ambience and waited 45 min for someone to tell us you cant have your egg made the way you like to eat them As much money as one spends on brunch in a time where many people can't eat out,it's a sure way to lose steady business. So what really made us happy to return ends up that a different manager has a problem with making a simple egg to order, and we most likely won't spend the money there again. Why would we when we can go in and get what we want from a waffle house. Food taste is #1, customer service is #2 for us and ambiance is important, but not if the food doesn't taste good. It was really disappointing because we like the restaurant and the people who waited on us. When you spend more more for something less than what you want,people don't return for that kind of service,it just isn't worth it. I've complemented on here when its been great,but this was not great,not even good.