Really tough time trying out Clancy’s tonight. Overall, the food was expensive but reasonable (large portions, flavorful), but we had one of the genuinely worst service experiences of my entire life here tonight.
From the start, our waiter Lery made our party extremely uncomfortable. One of our friends is celiac and has a very serious gluten allergy. When she inquired if there was a separate fryer for the gluten-free food (a typical question to avoid cross-contamination), he was extremely rude and said, “Doesn’t it say gluten free on the menu? Obviously it is.” When our food came out, he specifically called her out and said, “Wait for yours, make sure you don’t even look at anyone else’s, because yours is coming out RIGHT NOW”, in a joking tone, to continue to make fun of her dietary restriction. When she tried to clarify that this was a severe allergy and not a preference, he said, “Wow, she must be the mom, okay boss, okay boss”.
After a series of other uncomfortable exchanges, another one of our friends asked if she could please get a Maitai. He looked at her and laughed and said, “You’re not old enough, no”. He continued to tell her she looked like a child, even though we were all adults in the room. He also asked if our other friend was okay, all because he had ordered two drinks in a two hour dinner period. After he said he was fine, Lery said, “Well I know I’ll be having four later tonight!”
The last situation occurred at the very end of the evening. After these weird exchanges and targeted remarks, we were all very ready to leave. When he was bringing up the bill, he pointed at me directly and asked twice, “Where are you from?”. I should say that I was the only person of color in our table. After I told him, he said back, “I can tell YOU are not from around here”. When I asked why, he said that people on the Cape “look alike” and it was evident that I was different.
All in all, such a disappointing experience when just trying to enjoy a nice dinner at what seemed to be an excellent restaurant. Extremely sad for our party to have received such unfortunate, unprofessional, and inappropriate treatment from a member of this wait staff. What an ugly ending to a beautiful night at a restaurant with a stunning sunset view.