Club Southside

L Hit and Miss. Most staff are friendly and welcoming but there are a few "wanna-be management climbers" who go out of their way to make you feel like you are privileged to be here. In particular - a vertically challenged "security" guy who struts around the gaming room with his chest puffed out trying to look important. He will assume that you are doing the wrong thing without any evidence and lie when challenged. Also - the tall girl in the cafe with the brown hair in a pony tail. I think her name begins with a "J". She has as a chip on her shoulder and clearly does not enjoy working there. She is always stressed, never smiles and is in a bad mood. She's frightening to order from. After visiting with friends and family several times we have come to the conclusion that certain staff members at Club Southside don't understand the importance of "keeping the customer happy". More staff training in manners and a customer focused approach is definately needed. Also - the quality of the food is dependant on who the chef is on duty that day. We have had over cooked steak and burnt food more times than not. The new cafe menu is not appealing - particulary the date pancakes. They taste like dried up, rotting garbage. The smoked salmon on the potato rosti is NEVER hot although it is advertised as such. As far as catering for dietary needs - forget it! The staff have no idea about gluten free and most times there are no gluten free sweet options in the cafe cabinet. I've witnessed gluten free cakes being placed on the same plate and shelf as non-gluten free products, rendering them inedible to people sensitive to gluten. The specials on offer M-TH in the restaurant never cater for food intolerances except for the steak. Depending on which chef is asked there may or may not be a gluten or dairy free option. How difficult is it to have a box of gluten free or dairy free pancake batter in the kitchen? At least there would be one dessert option for those of us who suffer from the most common food intolerances. Club Southside is convenient to where we live and hence the reason we continue to patronage it. If the above mentioned staff members relaxed and at least pretended to enjoy their jobs it would make the experience more pleasant for everyone.

Food was very nice. Good selection of gluten free for me as a celiac.