Not sure what to say really, try and find the positives but difficult today. Booked for fathers day, arrived on time, got our table quickly. Had to pay upfront. Myself and son went to get hot drinks whilst my wife and daughter went to queue for food. They also ordered gluten free toast for both of them. We got our drinks, no glasses though for juice. At the food, for my wife and daughter, half of the things were missing and they were waiting for a while before some stuff came out. Myself and son went up for our food, there was only mushrooms, beans, and a few sausages. No bacon, no egg, no hashbrowns. Half the people got fed up of waiting after 10 mins and sat down. We waited about another 10 mins. The hashbrowns came out, waited a few more mins, eggs came out, waited a few more mins and bacon came out. Really poor service and us and others were really fed up. Half the food was cold as we picked it at the start then waites ages for the rest. Hot drinks we got at the start were also cold due to taking 20 mins to get some food. Yes it was fathers day, but this happens ever year so to consitently run out of food, juice, cups etc just shows bad planning and lack of organisation, no wonder they took money in advance. Also there were no crossaints, no pan eu chocolats, hoc choc machine just gave out hot milk.. dreadful.