Colonnade Pizza

I had the gluten free and dairy free pizza, and least to say it was amazing! Staff is so friendly.

For generations we have been loyal customers of Colonade Pizza. When we moved to Barrhaven. We were so happy to have a franchise near by. Until today! Today, I spent an extra $6 to buy a Gluten free pizza. Which I don’t mind paying for a quality product. However, when I opened the box I realized that the entire outside rim of my pizza was burnt. So, I figure... not a problem things happen. I will just call them and get it replaced. Boy was I wrong! They want me to drive back and bring the pizza tonight and then they will give me, “ A Free pizza”? Seriously!! I just bought and picked up the pizza because I am on my way out and the kids are with a sitter. Unbelievable, can’t say I am a fan of their new owners customer service. Treated like I was somehow trying to rip them off after spending $69 on two pizzas. Oh and for the record....Replacing the pizza that I already paid for...is Not giving me, “A Free Pizza”. I even offered to send them pictures and they insisted I come back tonight, if I want them to replace it. Which defeats the whole purpose of buying and picking up on my way home from work. Now, with the time it takes to go back and pick up. I will have a hangry child and be late to my event. Needless to say....Bad pizza and terrible customer service equals. Me buying from any one of a number of pizza shops with much better service and quality control. I gave them a chance to rectify the issue. Pictures will be sent, pizza thrown out and I will buy elsewhere in the future. The whole point of fast food is for it to be quick not a two hour ordeal!