Comfort Kitchen

This review is about our experience having brunch on a Sunday. My wife has been to Comfort Kitchen four times for dinner and had excellent experiences, even when the restaurant was fully booked. So we were genuinely looking forward to trying it together — but unfortunately, in this visit the service missed the mark. The food and drinks were fantastic — no complaints there. But everything else kind of fell apart. We called the night before to confirm they had a high chair for our toddler — they said yes, no problem. Since a reservation for five indoors wasn’t available, we changed ours from a table for four inside to a table for five outside. Once we arrived, it took another 15 minutes after being seated to get the high chair because it apparently “needed to be assembled.” Also worth noting: the patio is hot on summer days, with very limited shade. Honestly, it would’ve been nice if the hostess had offered us a table inside — especially since the one they had reserved was in full sun and there were plenty of open tables inside, including setups that could’ve accommodated four plus a high chair. Service was a consistent issue. Our server didn’t spend any time walking us through the menu or offering suggestions, and seemed pretty disengaged from the start. We saw her not more than 3-4 times during our 90min there. In our first round, two drinks we ordered turned out to be unavailable — something that could have easily been mentioned up front, especially since we later learned several other items on the menu were also unavailable. I ordered the momos thinking they might work as a main, but they ended up being more of a small plate — again, something a bit of guidance could’ve clarified. My wife has a gluten and dairy allergy, and although the menu is clearly marked, when she asked about possible modifications, the server said she’d check with the kitchen — but then asked my wife to list multiple options so she could “see what might be possible,” instead of offering any direction or taking the lead in helping navigate the menu. At the end of the meal, we ordered two more drinks and a dessert. That was not easy either as the drinks we wanted were not available. The server asked if we wanted something else, but didn’t bring a menu or offer suggestions. When we asked what was available, she said they had a limited selection of local liquors — but couldn’t actually name any. We tried to keep it easy and said, “We trust the bartender — maybe something similar to what we asked for?” But she just said, “You have to tell me exactly what you want.” We suggested a rum old fashioned, and she asked what kind of rum — which we obviously couldn’t answer since we didn’t know what they had and she wasn’t offering any help. About 10 minutes later, we were told the dessert wasn’t available. We then waited another 15 minutes for the drinks — until I eventually asked to cancel the order. Only when the check came were we told the drink order had “fallen through the cracks” because of a large table. (For context, the biggest table we saw inside was 5-6 people — nothing that would justify that level of breakdown.). I would have hoped a better explanation or someone being more apologetic at least. The whole experience felt disorganized and inattentive. It’s hard to say whether it was a training issue or just a lack of care, but it made what should’ve been a relaxing brunch unnecessarily stressful. It’s a real disappointment, especially given how great my wife’s previous visits were. Maybe we caught them on an off day — but unfortunately, it didn’t leave us wanting to come back.