Booked a birthday meal for 3 people on Monday Night while booking the table on website it said they have Mezza Mondays so I booked that too at the Kingston Branch. I also informed that one guest was gluten free.
We arrived at 6.30pm started to order our Mezza Monday deal only to be told they have this anymore I booked the night before on their website. After a long conversation with the manager he said he would do the Mezza deal not a good start to our evening . We ordered main meals and drinks too . Also explained that one guest was gluten free . Our drinks came but one was missing had to ask three times over 20 minutes before drink was delivered to table. We had our starters then had to ask for our main meals and clear our tables. We waited till 8.30pm still no main meal so we got up spoke to manager and said we could not wait any longer and that we very disappointed as if had spoilt a birthday meal out . The manager did agree for us to not pay our bill but this really wasn’t that point I’m sorry to say we will not be returning to this Kingston branch anymore .