Cooper's Hawk Winery & Restaurant- Burr Ridge, IL

My family and I are long-time fans of Cooper’s Hawk. My partner and I are even wine club members, but our recent visit left us extremely disappointed — enough that we’re seriously considering cancelling our membership. We came in excited to celebrate Father’s Day, but what was meant to be a special outing turned into a frustrating experience from start to finish. While our server was polite, she seemed overwhelmed and possibly forgot to put in our order? My partner waited over 20 minutes for a simple beer, and my mom’s donut appetizer — ordered at the very beginning — didn’t arrive for 30+ minutes. Our entrees? More than 45 minutes. When the manager came over to apologize, she blamed the delay on the gluten-free skirt steak — which honestly didn’t seem like a valid excuse for holding up the entire table. When our food finally did arrive, it was clear it had been sitting under a heat lamp. Three out of our five meals were noticeably poor. My fries were soggy from the steak juice, my mom’s scrambled eggs were cold and rubbery, and she had to send her dish back. My dad — the guest of honor — felt guilty about his similarly bad eggs but didn’t want to make a fuss. His were tough and overcooked too, only made edible by the hash sauce. For a family that never sends food back, this was especially disappointing. The server told us the manager would return to check in after seeing how poorly the food turned out. But no one came. No follow-up. No genuine effort to make it right. We understand that things can go wrong during a busy service, but this went beyond that — the experience lacked care and basic hospitality. On a day meant to celebrate someone special, we left feeling let down. Sadly, we won’t be returning to this location.

I love Cooper's Hawk!!! There are many gluten free options and the food is delicious! Always enough to take home leftovers. The gluten free bun is the best I've ever had at any restaurant. Yummy! If you're also doing a wine tasting, ask for a gluten free bun and they'll give you one for free while doing the tasting to clear your palate. The restaurant atmosphere is on the quiet side so it's good for chatting with people at your table. Beautiful decor.