Cooper's Hawk Winery & Restaurant- Oak Lawn, IL

Had a lovely Easter brunch with my family today. I ordered chilaquiles, they were delicious! I avoid gluten and dairy, and they served them up perfectly. And thenservice topped off the wonderful dining experience, thanks to our wonderful server Don! Thank you Coopers Hawk!

If I could give this place negative stars I would easily do that. Over the weekend, my fiancé and I wanted to have dinner so we stopped into Cooper’s hawk. Upon arrival, we spoke with the hostess and notified them that my fiancé has a severe gluten allergy, we were given a gluten free menu and were shown to our table. When the server checked in we notified him about the sever allergy and all was well. We placed our drink orders and food as well. When the food arrived that’s when things took a turn for the worst. I ordered the spaghetti and meatballs, and asked for no burata, my fiancé ordered the gluten free Parmesan crusted chicken breast with mashed potatoes. When the food came out my dish has burata on it, the restaurant was a little busy so a detail so small I can see how it was forgotten, but my fiancé got her dish and it seemed as if maybe it was the wrong dish. I checked in with the server and he stated “ mhmmmm I think it’s gluten free” I notified him that the plate was off the gluten free menu and he said “ oh then yeah it’s gluten free” so my replacement plate came back out and my fiancé and I started to eat out meal. While eating, my fiancé started to get worried the server didn’t know what he was talking about, so again I called the server over and said “ are you sure everything is gluten free” again, he stated “ yes I’m 100% sure it is” again we felt like he didn’t know what he was talking about we asked “ are you sure” he stated “ yes I made sure it was gluten free” so my fiancé took a couple more bites and she still felt worried. So, I asked for the manager. I notified the manager about the dish and after a brief description she stated “ it’s not gluten free” she I showed the manager to our table and she looked at our plate and without hesitation she stated “ yeah that is definitely not gluten free” that’s when it turned into a life or death situation. She wanted to be sure so she checked in with the kitchen, while this was happening my fiancé started to have some symptoms, the manager came back out and broke the news to us that nothing on the plate was gluten free. Nothing at all. My fiancé and I both looked at each other and automatically knew we had to rush to the hospital. The manager took down my fiancé information to supposedly check in on her ( she hasn’t reached out once ) what a lie to our faces. The server came back out and stated “ hey this is not my fault, I’m new and thought the kitchen would make it gluten free” Why would you not check in with the kitchen to double or triple check like we did to see if our dish was gluten free? Why give an excuse that you are new and not ask questions? Why would the assistant GM ask for our information to blatantly lie to our faces that she cared? I have a meeting with the city today and can’t wait to explain what happened. My lawyer is livid and legal action will be taken. Amanda young is the assistant general manager and I hope that she learns a listen from this by giving a better training to staff, server was named remy ( if you want great service or just up to par service at all, do not go to him he was horrible, for someone being new he didn’t even write down our order) but this place should be shut down for the health violations that has caused.