I thought it was weird that the check in staff made us wait until exactly our 7:00 reservation to seat us when we had gotten there a bit early (12 minutes) considering there were several booths in the bar open which is what we requested. Kayla was our waitress and since we had been there mutliple times, we knew exactly what we wanted and gave her our drink and dinner order at the same time. After 40 minutes of sitting there without bread or our wine, while I sat and saw our wine sitting up on the end of the bar, and I saw other tables who had been sat after us receiving their bread and wine, I got a litttle annoyed. After 45 minutes, our dinner finally came out before our bread - ridiculous. Kayla got very snippy with me tellling me the kitchen was backed up and she was doing her best - in a bitchy tone - which I thought was clearly an excuse as I saw other wait staff having no problem bringing wine and bread to their tables. She got my son's dinner order wrong and then she decided to completely ignore us- literally she never came back to our table! After I went up to the front desk twice over a period of 15 minutes to ask them to send our server to the table, a manager finally intervened. Dana (manager) was very gracious and apologetic and offered to remove the bill totally which was nice but I refused. I don't have a problem paying for my food but I do have a problem being chastised by my wait staff for asking for simple courtesy. Dana did give us two free dinner entree and wine cards for a future use which I thought was a lovely gesture. We go to CH a lot and have a membership but I think this might just be the end of that. One reason we like it so much is their gluten free options and their bread, but honestly, what was supposed to be a nice birthday celebration for my adult children turned into a fiasco because of a childish, immature waitress. Kayla ranks right up there as the WORST waitress I have ever experienced in any establishment!