Costa Vida

We went to the Saratoga Springs location at 8pm on 6/21/2025. When I walked in, there were 10 people in line and though there were 5 teenage boys standing there talking, not a single person making the entrees at the front of the line. About 2 minutes later, an adult male, who appeared to be the shift supervisor, walked in from outside, put on an apron, grabbed gloves and started making orders. It took 20 minutes for me to get to the front of the line. This location has always been great at changing gloves upon request for "Gluten friendly". I requested it, as I always do, and this same guy politely agreed and took off his gloves and threw them away. Here's the part that was the reason for this review. Before putting on new gloves, he took his hat off, right there by the chips and ran both of his hands aggressively through his hair, scratching his head for about 10 seconds before putting his hat on and grabbing new pair of gloves and fulfilling my order. GROSS, GROSS, and more GROSS. I have been a restaurant manager and am well aware of Food Service Health codes. 1st time he came back on the line he should have washed his hands. And the 2nd violation, just gross, so many things wrong with that one. If he wasn't the supervisor, I would have mentioned it to the supervisor right then. This was also on top of other employees drinking beverages behind the serving line. I've been coming to this location for years now. Not sure I will be able to bring myself back.

Gluten friendly! + Military discounts. Great deal