Cubby's

The food is wonderful, but ordering is a hassle if you happen to dislike fruit in your salad, want to make substitutions or add-ons they don't offer online, etc. Today when ordering a salad it seemed like the system didn't allow for straight forward customization. I basically ordered a hybrid of three of their salads minus the fruit and with one specific dressing, and it took way longer to say which ingredients I didn't want than simply having a "build your own" option built into their POS. Regardless, I got an approximation of the salad I wanted (with a few extras that came with the base salad that I wasn't aware of). I'm grateful to the people who made it happen to the best of their abilities, it was likely more confusing and frustrating for them than for me and yet they took care of it graciously. They do offer plenty customization for dietary restrictions (vegetarian, gluten free/friendly, etc.) which arguably matters more. Their fries are the real reason why I wanted to buy any food here at all! They all taste amazing and are tender and crisp, with excellent seasonings and sauces available. The shakes and soups I've had in the past are great. I haven't had a burger or sandwich here and frankly the only burger I would order is named with a slur, which is incredibly disappointing to say the least (I understand people don't commonly know g*psy is an ethnic slur but I wish businesses would look up words with historical context before profiting off of them). I'd eat here again and enjoy it, but I think it will be a very rare occasion. Or I may just get some fries and a shake every so often.

I messed up and forgot to order my bun gluten free. The staff were all so kind and took great care of me. Thank you

Absolutely amazing service! I have to be gluten free and they were so great and helpful and the food was so delicious!