The food is fantastic but the organisation was not what you would expect based on what you paid for (2 mains, 2 desserts, 1 bottle of wine at £71.50). When we arrived another group was in front of us, but once they had been served no one approached us or greeted us as we stood there waiting; and we had booked a table.
The food was on time and delicious however, I was not provided with any additional cutlery for my lobster except my fork and knife. When the food was served it was handed to us at an awkward angle from the other side of the table.
I am gluten intolerant and none of the presented dessert options on the menu were gluten-free; I am used to this and do not mind as an alternative can always be arranged, but on this occasion I had to suggest that the waitress check with the kitchen what could be done after my dietary requirements. Had I not pushed for this it seemed I would not had been offered an alternative.
We had three different waitresses serving us which is a bit odd, as usually a particular table is served by one waitress; this had not been a problem had it been a bit more organised.
All in all, the food was very good but the whole experience left quite a lot to ask for.