May 5, 2024
We returned again because someone gave us a gift card so we figured we give it another shot. Among other things we ordered a single butter burger and the employee rang up a double and we had to correct him. We also ordered a small side salad, and when the food arrived at our table the salad was missing, so the person went to go get it and brought us back a chicken salad. We informed him that was not what we had ordered but it should be a small side salad so he went and got us one of those. While we were eating I happened to notice that the ticket from the kitchen said chicken salad even though that is not what we ordered, so I checked the receipt and we have been charged for the full size garden salad. So I ended up going back to the counter and asking for the difference and they refunded the entire salad. The food was OK, but certainly not worth the money that you pay at this place. We noticed that there were a lot of employees there, but we also noted that many of the booths that we tried to sit at were not clean. We also saw that the lights in the ceiling were extremely dusty. We ended with some chocolate custard which once again was the highlight, but still not that great.
Original review from 2022:
Our first ever experience at a Culver’s will likely be our last. We were overcharged for a gluten free bun and the manager said the menu was wrong, but didn’t offer to make it right. The bun came wrapped separately so we had to assemble our own burger at the table! We ordered a supreme chili but got charged for and received a plain chili. As for the food quality, I would say the burger tasted a lot like Wendy’s. The chili was ok but had a strange aftertaste. Definitely nothing special. The ice cream was good though. We enjoyed that the most. Bottom line is that there are so many places competing for our business and this place definitely fell short in making us feel like we’d ever want to go out of our way to eat there again.