Culver’s

Grilled chicken on a gluten free bun. Sooo good!

I don't write reviews often, but I am here to review my experience with this particular location of the popular fast food chain. I love Culver's, so don't get me wrong when I say what I'm displeased with every visit over the last few months. For starters I eat a gluten free diet because of a wheat allergy. So I frequent the chain as they were one of the first to offer a direct gluten free option. Over the years I've seen this chain slowly fall from my expectations and have started to frequent McDonald's more often instead. Simply because of one single thing. And it's one word. Condiments. This particular location has forgotten my condiments every single visit for the last few months specifically. I gave them the benefit of the doubt when it was super busy the first few times. Then it became every time, even when we were the only car in the drive thru. When I not only ask for extra, but get the grilled chicken sandwich that literally COMES WITH mayonnaise. Now I love me some mayonnaise, but when you can't even put it in the bag for a sandwich that includes that? You're really doing me dirty. Including the one time I got mayonnaise and a lot of it... but.. they put lettuce and tomatoes on the chicken when I specifically asked to not put it on there. I look at my receipt each time and extra mayonnaise and my specific sandwich order is listed. But made incorrectly. Tonight's visit not only made me have to once again go inside for my ordered condiments, they put my burger cheese side down in the box(Gfree sandwiches come unassembled). Therefore losing almost all my cheese from my burger. I loved Culver's, but do NOT leave until you check your order. I have lost a lot of faith in this restaurant over the last year. The locations in both McHenry and Crystal Lake are not saints either, as they have made the same mistakes multiple times. It's nothing against the company specifically, just that they are racing too fast to get orders out the door that they are missing steps. Order with caution.