Culver’s

Ordered two value baskets in the drive thru. I found out after seven cars behind me had been served that my order had been given to someone else. No one came out to check on me and had to call to find out that had happened. There were several times cars were struggling to get out from behind me and no one in the drive they thought "I wonder why that car hasn't moved in 20 minutes." I sat in the waiting area for 40 minutes and after all of that there was no apology when I received my food. My wife has celiac so she gets a gluten free bun and when I got home she saw that they threw my onion rings in her bag. On top of that, when I opened my burger box the patties weren't even in between the buns. Yes, it was a very busy night but there are safeguards in place that no mix up should occur when they have your name and order number printed on the ticket on your bag and then they say your name when giving you your food. I can totally understand the waiting times because of how the food is made but that gets completely negated by the lack of care and effort by multiple areas in the restaurant.

I didn't want to leave this review but at this point I feel dumb for coming back over and over and expecting anything different. Over the course of the last few weeks I have had to to get multiple orders redone at this location. I understand gluten free items can be difficult to prepare - but having them left out of my order multiple times, have fried food when I requested grilled and having sodas that are flat or simply missing items in my order. I'm starting to think that there is a gap in training at this location. At one point I had to drive back to the restaurant and wait another twenty minutes to get part of my order correct at which I had to request to do the entire order over because the rest of the meal was cold before the issue was resolved. To the owner - please don't reply with the copy and paste script about the Culvers customer care website or phone number. I don't want discounts or free food I just want this issue fixed.