Cote really has gone downhill, booked for my birthday with my wife and daughter who has Coeliac disease, we clearly noted this on the booking, arrived at the restaurant waited inside a cramped entrance and were ignored for approximately 10 minutes. Eventually seated in a room off the main restaurant with an extremely noisy table of eight where we literally could not hear ourselves think! We couldnt even hear what the waitress was saying much to her annoyance, my daughter wanted steak to subsequently be told they didn’t have any and the only option was ribeye which was more expensive and didn’t come with the choice of accompaniment she wanted, the waitress had to go and ask her manager if the could accommodate her choice to which they agreed but felt as if it was more of a favour than actually offering a service. Because of the noise from the party of eight I asked if we could move to a different table on two occasions both times this was declined, after a few more minutes we decided enough was enough and we wanted to leave by this time we had already had drinks and our starter, I went to the reception desk and said we were not happy and was presented with a bill for £35! Which I of course refused to pay given the appalling service to which the unapologetic manager reluctantly agreed.
We left the restaurant and found an amazing Thai restaurant opposite where we received amazing service and lovely food and had a thoroughly enjoyable meal.
Having previously had excellent meals and service at Cote in Bournemouth this experience has meant that we will never return, maybe the staff should visit the Thai restaurant opposite to see what great service is really like and learn a thing or two!