I hate to leave this review but it’s been getting to me and I’m not sure how I feel about continuing to eat here. I visit often for the gluten free baked goods & latte- but the baked goods are the star of the show for me. They have such incredible muffins that always taste fresh & they usually have fun flavors like chai and seasonal options like lavender or pumpkin. I have been coming here for at least 5 years.
I usually go through the drive thru but it can get backed up so i went inside on my last visit. I admit I’m not a fan of ordering inside here as the service always makes me feel like I’m a bit of an annoyance by ordering? It’s an odd clique vibe. But eveyone at the window is super friendly every time. Regardless of friendliness - the last visit was jarring when we’d taken our muffins out to the car and I opened the box and realized they’d given us the wrong thing. When we took the muffin back in, it was quickly swapped for the correct one. But the other muffin was put right back in the pile with the rest. After it had left the cafe and been taken to my car. How do they know I didn’t lick it? (I didn’t) & How do they know it didn’t become contaminated? I’ve worked as a barista and that’s always been a huge no-no.
I fully understand & respect the need to preserve inventory but surely this isn’t so common an occurrence that the muffin couldn’t have just gone to someone on staff as a snack?
I’m not giving anything less than 4 stars as I know this isn’t typical, or I really hope not, but I can’t say I’ve felt very comfortable going back.