Daily Dose Rio Salado

The bad - Holly (the manager) was very rude and impolite from the get go. When we walked in, she asked how many. We told her and she asked if we could split up. We told her we did not want to and she reacted very negatively and put out by the response. We said we are fine to wait longer and could sit outside. The whole point of eating out is for us to be together and we don’t feel like it was unreasonable for us to not split up. We also had another issue with her. We are from out of state and we’re not aware outside drinks are not allowed in restaurants. She was very rude in telling us and did not really explain anything. She just told us we can’t have outside drinks. We put our drinks away under the table and we’re not drinking from them. We assumed that’s what she meant. However she came back by and said to us, “ I appreciate you trying to hide them, but outside drinks are not allowed.” We were not trying to “hide” anything. The way she said it was so condescending and accusatory. We just had no idea that putting them away was also not allowed. We have no issue following the rules or being corrected, but there is a baseline level of respect/decency that you should give to all people. I understand that people may have a rough day but you should still be kind. Manager should understand this. The good - Our waitress, Rain was incredible. She was so kind and apologetic and really turned our experience around. She made us feel welcome and took great care of us. She even chased us down in the parking lot to give us a forgotten to go box! She really was a highlight of the experience for us. The food was also amazing, it tasted great and the gluten free options were a plus. Portion sizes were also very large and worth it. Overall it is a great place aside from the manager Holly. Reading the reviews, Holly seems to be a recurring issue for people. If they hire more people like Rain and give more coaching on customer service to Holly, it can be an amazing place from all angles.

Great gluten free options, and the pancakes were delicious! First impressions: manager came off a little rude. We had outside drinks and just placed them on the floor, to which she said we were trying to “hide them”. Not the case, there just wasn’t a garbage can nearby. She did come out again and was trying to be nicer which I appreciated. Our server was Rain, and she was attentive, friendly, and polite. She made our experience fantastic. Thank you, Rain!