Really disappointed to be writing this review after being a loyal customer of this restaurant for years on our annual trip to Marco Island.
To begin, we were seated 20+ minutes after our reservation. Why offer reservations if they mean nothing?
The ambiance is overwhelming - the live music is far too loud and honestly, painful to listen to.
When it came time to order, we requested to place for food and drinks all at once due to the significant wait we already had for our delayed “reservation”. We asked for lemon wedges for the table in addition to our beers; please note: this restaurant does not have a liquor license so options are limited. The server brought literally 3 slices of lemon for a table of 5 - how generous!
We ordered 3 chicken piccata dishes (one gluten free) and 1 chicken parmesan. The gluten free is a $6.50 up charge, which is the highest I’ve ever seen for an allergy accommodation. As I mentioned, we come here annually and it has always included 2 chicken breasts per dish. Apparently shrinkflarion has really gotten Davide as it came with one minuscule chicken breast each. The chicken parmesan was cold. At this point, we had been over an hour since we had ordered and were starving with a dog to get home to. As such, we just ate the cold food. We said nothing and asked for our bill, just wanting to get out of there.
The owner stopped by as we were waiting for the checks to return and asked how everything was. A member of our party said “slow and cold but besides that fine.” The owner suddenly became aggressive and defensive, asking why are we just now complaining? In response, we corrected him that we were not complaining, he asked. He stormed away and sarcastically told us to have a good night. We finished up the checks and departed for our vehicle in the parking lot. The owner followed us into the parking lot and told us to never return to the restaurant. For what? Telling you the hard truth about the poor experience at your restaurant? Feedback, unfortunately, is not always positive but as an owner, or just a human in general, you need to learn how to be receptive to it and respectful when receiving it. Perhaps the owners Napoleon complex is getting in the way. Dine elsewhere where you will be a respected patron with warm, timely food.