Ordered a gluten free pizza on the website. For some glitch in the system they didn't pick up my gluten free request. I wouldn't order GF if I could eat normal pizza right? Well, called and no one could find the request. They called the website and the website cant find my request, but could see on the previous order that i have made that the note is there. I cannot eat gluten, why would I lie about the note? Rather than making it right and at least offer a refund, no one seem to understand that I was hungry and could not eat the pizza they had just given me. I work on customer service as well and I can understand her job, but she can't understand my food intolerance so we just lost a customer there.
Lovely stuff.