The server was excellent today. However, I don't want to put his name in this comment so that the negative rating does not affect him. As for the manager, not that good. 5 stars for the server, 2 stars for mgmt. Each time I have been in there in the past few months, the utensils came with dried old food on them. I repeatedly, typically 3 times, have to ask for clean utensils. By the third round, and long wait times, I'll get clean utensils. Additionally, they charged extra for gluten-free noodles but I was not informed about it until I received the bill. The price of the menu item already includes noodles, so there should not be an extra charge for gluten-free since I'm not receiving the regular noodles that I'm already charged for. If there is an upcharge, today at 21%, and there should never be one, then they should inform the customer ahead of time, not as a surprise on the bill. The added frustration is that usually, except today, the salad comes on a small plate that is only half-full and thinly spread-out. They really cheap-out on the lettuce that comes with the meal. After spending too much time dealing with these issues of today and in the past, the manager came over and did offer a free dessert. Since I don't eat sugar I passed on that offer but asked for a cup of soup instead, and got it to-go. To my surprise, the soup came in a very tiny container (2 inches x 2 inches, approx.) that is similar to what condiments such as mustard or mayonnaise comes in when ordering food to-go, instead of what the usual cup of soup comes in. Playing that kind of game was the last straw. They have lost a customer. They've been given so many opportunities to right the wrongs, but they blew it.