Dicey's Tavern

I want to warn anyone else with celiacs that you will no longer be served at this restaurant. I used to enjoy Dicey’s Tavern and have always been able to inform them I have Celiacs disease and eat their gluten free pizza without issue. This is why my family and I chose to eat there recently, only to be told they have changed their policy and will no longer serve food to customers with celiacs due to the risk of liability, as they cannot guarantee the food would be free from cross contamination. Honestly, as someone with celiacs, cross contamination is a risk I take literally anywhere I eat outside of my own home, so I told them I was ok with the risk and would still like to order food. I’m pregnant, hungry, and sharing food with my toddler. The waitress took my order. A little bit later the manager came up and asked me what was wrong, which was a strange way to approach us. I said nothing was wrong. She continued to probe and eventually said we will not be making your pizza. We have a new policy that says we will not make food for someone with celiacs. I confirmed with her that even though I was made fully aware of the risks, they still would not make me any food. I understand restaurants are likely legally entitled to refuse to serve food in this situation, however, I have never experienced this anywhere else before. At the least, a manager has always tried to help me find something I could safely eat, like a salad perhaps. This manager did not approach me with any kindness, empathy, or apology for the inconvenience caused by the new policy. In fact, I felt like I was being treated like I was in the wrong and ultimately I told her I did not want to discuss it further. Our waitress then changed tables despite the fact that I had not been rude or disrespectful to either her or the manager. Again making me feel further like I was somehow in the wrong for having a disease (which I certainly did not choose, do not enjoy having, and is actually recognized by the ADA as a disability). It is rightfully frustrating when a restaurant I have eaten at many times before changes their policy, and I would expect significantly better customer service and communication in such a situation. Obviously, myself and my entire family will never be returning to this restaurant.

The service wasn’t ideal but the place itself and the food were top tier. I got the gluten free crust for the Elotes pizza and it was to die for!