I love the food options, but everytime I go the service is slow, but I never complain, my food is being made fresh. this time though, was so disappointing. we ordered and were eating, but my son didnt like his cookie, so we gave him money to buy a different kind they had. he waited and waited after the person ahead of him. then once he was next to be helped the team lady walked away. he waited. we said loudly, it's okay bud, she will be back so you can buy your cookie (a few times we said this) finally a different worker who was cooking, went in the back and told the lady she had a customer, instead of coming back out she remained in the back on her phone. so rude. I would have walked out, but my son was promised a cookie by us. it's hard to find vegan gluten free restaurants we can eat at, but it's not worth coming her for the lack of horrible service my family received. I'm so disappointed