Domino's Pizza - Lancaster

If I could rate with 0 stars, I would - not a Karen and normally give places the benefit of the doubt. I have a medical condition that means I am gluten and lactose intolerant. This means that dominos are normally accommodating - I have travelled most areas of the UK, and ironically its my local dominos that has caused an issue. I normally order a gluten free, lactose free Ham, pineapple, mushroom and bacon pizza. This normally costs me between £9-10 but I know and trust it is safe to eat. This particular branch refuses to serve me and directs me to the app which I have explained multiple times does not accommodate for my dietary requirements. As a result, they have lost a valued customer as they are not willing to make simple adjustments for those living with difficult health conditions. I would specifically inform those with Coeliac disease and Vegans to avoid, as they clearly aren't aware of the requirements or safety measures they should take to ensure customers are able to consume their products without repercussions.

Not impressed! ordered a deal which came with 1 stuffed crust margarita, 1 garlic bread, potato wedgies and a drink which came to £17.99. we received a medium margarita, a gluten free small margarita and garlic dippers. there was no wedges or a drink. This came to £20.00.