Downing Street Pour House

Love that they offer a gluten free bun for their burgers. I do wish they had a separate fryer.

I had a disappointing experience today at Downing Street Pour House. I am in town visiting my family. Numerous family members suggested the Pour House as a great place to go and eat. Immediately after giving our drink orders, I inquired about whether or not the bread/buns had soy ingredients. Our server replied that they had Gluten Free buns. I politely clarified that my allergy was soy and that it is different from gluten. I asked her if the kitchen was able to check the bag that holds the bread/buns for any soy ingredients because it is often found in baked goods. She appeared frustrated but said she would check. A few minutes later she came back and said the kitchen told her that food falls on other food and things get mixed up in preparation and that she could not guarantee that my food would be soy free. No mention of the actual bread/buns or whether they were checked for ingredients. She then hovered over us waiting for our order. I had to request she leave and give us more time. We ended up leaving money on the table that more than covered the coke my mom had ordered. Another server suggested that we should speak to the manager. I declined. I only requested that the bags in which the buns/bread come were checked for their ingredients. I can tell a great deal about an establishment by how they react to a request such as mine. Many servers at restaurants are happy to check with the kitchen and in return the kitchen is happy to help as well. There are no snappy replies or frustrated looks received. Sadly, my experience today showed that many members of the staff at Downing Street Pour House lack good service skills. This review excludes the kind server who offered to get the manager for us. At that point I really just wanted to get out of the restaurant as fast as I could.