My husband and I went in the middle of the afternoon. We had great service, the waitress was very attentive even though she didn't have much going on. We've had poor service at some restaurants when they aren't busy because the waitor/waitress is hanging out in the back. I got the bacon cheeseburger. It was awesome! They even had gluten free buns. But the french fries were not hot. My husband got the beef steak sandwich. It was good as well. It was loud, but it's Duffys and you have 20+ TV's playing the different games. I would recommend and I'll go back.