Dusty's Cellar & Wine Bar

My experience started out great! I called to hear about the gluten free options, which their website says to do. The wine bar was very friendly, and when I asked to place a to-go order they politely let me know that their side of the restaurant doesn't take to-go orders but the tap room side does. The person transferred me to the tap room and that's when my experience went from great to incredibly disappointing. I asked about their gluten free options and the person curtly said to check the menu online. When I told them the menu doesn't mark what can be made gluten free, the person said, well I can't go through the menu with you right now, it's dinner rush. It was said rudely, but I get it they were stressed. When I asked to place an order to-go they said they couldn't do that. I was surprised so I said, oh. I thought I needed to explain my surprise, so I told them that the wine bar sent me over, but thanks and began to hang up. Apparently, they had handed the phone off to someone else before I finished that sentence. So, before I could hang up, the new person asked, what do you need. I just said that I was transferred from the wine bar to place a to-go order. They said they aren't taking orders. Very politely I said ok, you might want to let the wine bar know so they don't transfer more people over to you. The person very condescendingly said, yeah I'm not concerned about the wine bar. I said, ok and hung up. I hope this is not a common interaction at this restaurant because the food sounds great. However, I'm unlikely to ever go to the tap room side since their service was less than friendly.

Incredible dinner selection! They had many gluten free options. And the wine was impeccable. Worth getting a reservation and spending the top dollar for this place.