They don’t answer their phones, which is disappointing and if you do a pick up order they make you give them your card number to order it? I asked why and told her I was on the road and couldn’t give a card number and she said she would get in trouble for doing that? So if you are busy and prefer to pay in person, you will need to pay up front for a take out order- never heard that before. Silly rule. Shows they don’t trust their customers to pick up the food. The lady I spoke to was kind of rude too, put me on hold multiple times. The food is amazing though and I think this makes up for the poor service and the way they treat their customers. If you ask for gluten free pizza, it’s a smaller size and they don’t offer a lot of other options. Seemed like an inconvenience to even ask for gluten free. I called on a Friday afternoon to pick up dinner and the phone kept going to voicemail. You also can’t do an online order.