Edibles Incredible Award-Winning Desserts

Jim was amazing! We contacted him a few weeks prior to my brother’s rehearsal dinner and needed a variety of desserts. He provided a variety (gluten free included!) but the star of the show was the 24 Karat Cake! Everyone was talking about that cake for weeks after the wedding. Thanks so much for being so accommodating and delivering delicious baked goods for our dessert table! My only wish is that I had ordered an even larger cake. It was gone in minutes!

Given the poor customer service we received from Edible Incredibles I am compelled to write this review. We contracted with them 8 months before the wedding to design and build our daughter’s wedding cake. We also ordered gluten free cupcakes and an assortment of handmade candies. We were excited to have them do it since their cakes and candies tasted delicious. However, when the cake and extra items arrived LATE and with the INCORRECT cake design and candies, my daughter noticed it immediately and wife just broke down in tears. You have only one chance to get a wedding cake right for a customer. Edible Incredibles blew it in a magnificent way. My wife and daughter spent several months designing the cake. They sent pictures to Robyn so she could understand how the cake should look. A month before the wedding they met with Robyn to bring in the cake topper and finalize the details on the decorations. Robyn took extensive notes. The design had a lot of elements that had special meaning to my daughter and son-in-law. On the wedding day the cake arrived a little more than an hour late (which was a half hour before the wedding was supposed to start!). My wife noticed immediately that the cake was nowhere near what was designed and paid for and started to cry. At this point it is too late. Plus, the delivery person brought the cake through the front door uncovered through the rain instead of the back so everyone saw the cake come in and my wife in tears. His attitude was remarkably rude and disrespectful (again for all of our guests to see – and they commented on it) where it seemed he just wanted to get out as soon as he could. There is no excuse for this kind of unprofessional attitude. My wife went to the store on Monday (wedding was on Saturday) to complain about the cake, the candy, and how we were treated. She was met by the delivery guy who was tending the counter. My wife asked to speak to Robyn or Allen. While my wife was explaining to Robyn what was wrong with the cake and the service, Robyn’s husband Allen, started to defend their actions in front of my angry and upset wife to the point where Robyn had to correct his behavior in front of her. After explaining how the cake was not designed correctly Robyn took out her notes and both agreed the cake was indeed not designed correctly which included one layer of the cake being the wrong flavor. Robyn itemized what was missing from the cake (which included part of the cake topper too) and the candies that were ordered but were delivered incorrect, which amounted to approximately 1/3 of the total order. Robyn said she was going to put the credit into the system the following day. However, it has been more than a month now and we have yet to receive the credit. This experience has been a disaster on an extremely special day they could have made extra special but didn’t. Though the flavor and consistency of their baked goods is great, I would NOT RECOMMEND anyone use them for wedding cakes. It seems they can’t follow directions, don’t listen to the customer’s needs and desires, try to blame the customer for their mistakes, rude, and don’t follow through on what they told the customer they would do to remedy mistakes made on their part.