El Azteca

Gluten free options!

Initial opinion: At first, we were received very well and it seemed like we were going to have a wonderful experience. However, we were very dissatisfied. My 6-year-old son, who is gluten intolerant, was unable to eat something we had brought from another establishment due to his dietary restrictions. Although the restaurant offered gluten-free options, the food was typical Mexican and my 6-year-old son, who is gluten intolerant, did not want to try it because he is not used to this type of food. We brought something that he could eat, but we were not allowed to eat it in the restaurant. I understand that there are policies respect, but I think that in cases like this, where it is a small child with specific dietary needs, empathy and flexibility should prevail. It was disappointing that they could not adapt to this situation, we expected more humane and understanding treatment, they left a bad impression on what could have been a much more pleasant experience. I hope no one in the restaurant has to go through a situation like this, much less with a child, because it is not something you wish on anyone, especially a child. A little understanding would have made all the difference. You will understand that, having gone through all this, I cannot rate this place with more than one star. Response to the owner's response: My opinions will be positive when experience warrants it, and they do not have to coincide with that of the owner, in this case, yours. Since you mention it, I would like to add that right in front of your restaurant we ate at a Chinese establishment where, far from being exclusive, they showed a completely understanding attitude. They were very permissive so that my son could eat what we had prepared especially for him, and that empathy made the difference in our experience. I also appreciate your comment and understand your perspective, but let me clarify my position. From the beginning I recognized that the staff welcomed us very well and that initially it seemed that we were going to have a wonderful experience. However, the situation with my son made a big difference for us. While I understand your policy does not allow outside foods, I think empathy and flexibility should prevail in cases like this, where you are dealing with a young child with a food intolerance and limited preferences. The gluten-free options they offer were not compatible with the tastes of a 6-year-old child, and the food we brought was a practical solution to avoid a bad time. It's true that we tried to enjoy the evening despite the initial discomfort, but I can't ignore how my son felt. The smile with which he came out was genuine because children are resilient, but that does not mean that at an important moment he felt excluded. This is not about criticizing their efforts, but rather pointing out an aspect that could be improved so that no other family with similar circumstances feels like we do. I also wish you a happy new year and success in your business. I hope this comment is taken as an opportunity to consider more inclusive options in the future.

I would recommend this place to anyone and everyone. The friendliest staff, the best authentic Mexican. Gluten free available (which we needed). We’ve been twice already in two days and I wouldn’t be surprised if we ended up there tomorrow. Incredible!!! No notes :))