First time coming to ‘El five’, my partner and I were first sat in a very awkward table on the edge of the restaurant- thankfully they were accommodating to moving us out to the patio. We were initially asked if we had any allergies (my partner has a gluten allergy and another allergy as well- any consumption of either causes severe debilitating migraines, blacking out, and loss of appetite for at least a week) we were made aware of which options were gluten free- the server was more than knowledgeable about the ingredients and advised us of the fact that they use the same fryer for both gluten and gluten free options. If you have celiac, I would avoid getting food here.
We initially were looking to get the eggplant fries which say they’re “gluten free” but yet are not guaranteed. Our server gave us a recommendation based on allergy preference. When the food came out we weren’t sure what we had ordered since we had to switch our initial pick so we were not dealing with any cross contamination. They ended up bringing out the wrong dish to the wrong table and unfortunately my partner consumed a good majority before we were made aware the mistake happened.
If you are gluten free or have any sort of allergy definitely be weary of ordering and double check before consuming. They ended up not charging us for our meals thankfully- unfortunately that doesn’t change the mistake made but the gesture was appreciated.
On the bright side, the drinks were good and the people working at there were very nice- just be cautious and ask twice.
** Update- definitely a major concern for anyone with celiac, not worth it for the price or the possibility of being served food containing an allergen without them triple checking that they’re doing everything right. Our bill totaled $160 for two people. The only reason we went here was for the abundance of gluten free menu items advertised, which they clearly cannot truly provide. You would think they could afford to have a separate fryer to actually accommodate the allergies that are LABELED MENU ITEMS LISTED AS GF.
I hope someone within management/ownership realizes the detrimental effect that this caused and will make changes to the way they prepare/serve food. I have been to restaurants with no gluten free options that were able to accommodate us no problems and no worries after the fact.
Don’t waste your time or money.