El Taco Loco

We come here often and try to bring family and friends as much as we can. Everything is super tasty, they have lots of gluten-free options, too. I've loved everything I've tried!

It's shocking to me the experience we just had at El Taco Loco because we have only heard positive things since it opened! We've been looking forward to going there to eat since restaurants have been closed down during the pandemic and finally got there tonight. Well...... We absolutely won't be going back! In a back handed way we were basically told not to come back because I have Celiac Disease (not my choice I am unable to digest gluten - wheat, rye, barley and oats contaminated with gluten due to field proximity). After we sat down, I asked our server what they have for gluten free options on their menu and she told me the fish tacos - I told her well those are breaded so definitely not those....... Mexican restaurants are usually fairly gluten free friendly because it's meat with seasoning, salsa and corn tacos so super easy to accommodate. In fact, most restaurants are always very happy to accommodate that I have Celiac Disease which I've know since 2008 and this is actually probably the rudest most appalling restaurant experience I have had in those 14 years!! It's quite clear the restaurant has no idea what gluten is because the server did go and ask someone after she said then we don't have anything else that "it's just the fish tacos, that's usually what people with that problem order." When she came back after asking she said as a one time thing we will make you any taco you want gluten free. I asked her what does that mean? She said like only tonight, if I come back they would not do that again! 😲 Then she suggested I get a burrito and I asked her how, as a bowl but what about the chicken and beef you said it's not gluten free? And the burrito is a flour tortilla and she says yeah we just put it in the frying pan to warm up the tortilla quickly and I told her no I'm allergic to flour. Everything you're suggesting clearly has flour. So then she tells me "you just read the menu and see if I think anything is suitable for me" and I was pretty much like yeah okay I'm done, definitely not eating here. Anyways I had ordered a virgin margarita. No idea what was in that so I didn't drink it and the person I was with had a beer. I didn't order any food so he didn't either. He drank the beer, we paid and we left. I'm appalled that I was treated this way because of a disease I didn't ask to have! It's very abnormal these days for restaurants to have zero awareness of food allergies and sensitivities so anyone else who requires a special diet please beware!