Enza's Delicatessen & Market

We won’t be coming back here. EVER. We’ve been coming here for lunch for 4 years and today Was our last visit. The last two times we’ve eaten here the young man with the braces at the counter was flat out rude. On top of that, when I ordered my food I specifically asked for gluten free bread. I made sure I said it twice and confirmed That he heard me. I got my sandwich and ate It. My stomach started turning as soon as I was done. I remarked to my husband how good the gluten free bread was. After I was done, I went up to the counter and asked what brand it was because I wanted to buy some. Turns out, IT WASN’T GLUTEN FREE!!! I’m celiac and it’s imperative that I avoid gluten. When he realized he served me bread he ran to the back of the restaurant. We left and another man came out and said he was sorry to hear what happened and wanted to know if there was a problem because his manager was returning tomorrow. The lack of customer service here is remarkable, Just wow.

Many items can be made gluten free. They can not promise no cross contamination but I am celiac and have never had an issue

We really wanted to love this place. I'm sure it's a completely different experience during the week or something. But sadly it was kind of a nightmare yesterday (Saturday 8/3) Not sure if the 'magic' fades because of how busy they get, but that's seemingly what happened. About a half hour to receive our food. It wasn't all done at the same time. Legit like 10 mins apart for two orders. I could tell when they make their sandwiches the right way, they're probably excellent...But my bread was toasted, then clearly toasted again..to the point of almost being stale. All the toppings were just thrown on, it was actually laughable how bad it was prepared. Oily. Salty. Too crunchy. No gluten free bread on one of the orders, like we asked for. Classic sign of rushed, and inconsistent food prep. Add some people to the make line. Give homeboy on expo an additional expo, lol. Add a cashier, and another bartender. Boom. Problem solved or at least improved. I saw way too many upset people yesterday, not including us. Atmosphere out back is what saved the experience from being 1-2 stars for me.