Eternity Cafe Town Hall Square

I recently visited this high tea restaurant and was thoroughly disappointed. While the decor and ambience was gorgeous that was about it. The service was shockingly bad. The staff seemed disinterested, and it took forever for anyone to even acknowledge our presence. The food was the major letdown—the tea selection was mediocre at best, and the sandwiches were dry and tasteless. The pastries, which should have been the highlight, were stale and lacked flavor. But the worst part? The manager. He was visibly annoyed when we asked about the quality of food being served and acted like we were inconveniencing him for raising our concerns & because one of our party has a gluten intolerance that was mentioned in the booking (failure to comply with dietary requirements). He also accused us of complaining on the purpose of not wanting to pay, despite not eating 90% of the food as it was inedible. (We still paid) It’s clear that the staff’s bad attitude starts at the top. For the price of $56 pp, I expected so much more in both quality and experience. This place is a total letdown, and I won't be returning. GO ANYWHERE ELSE !

My client who is vision impaired and also has an intellectual disability requested that we have drinks at this cafe. I am celiac and cannot eat anything on the menu as a precaution so I brought out my own snacks which I didn’t think would be a problem as we were already paying customers. The waitress serving and seating us was a kind young lady, however after a little while a male employee who I’m assuming is the owner or manager aggressively told us we can’t eat our own food here so I had to put it away. This startled my client a bit and made the whole experience very awkward and we left as soon as we finished our drinks because we were so uncomfortable. I used to work at a seafood restaurant in Rouse Hill and never told my paying customers they can’t bring their own food if they had already purchased something else, let alone talk at them in an aggressive manner. As aesthetically pleasing the whole waterfall/rainforest motif is, we don’t think this is a very friendly or accessible establishment, especially for people with strict dietary requirements.