Eureka! Discover American Craft

Simply perfect restaurant, the food is delicious, the attention of our waiter was unsurpassed. They offer gluten-free buns for burgers and have a large variety of beers and cocktails. If you pass by Fremont Street, I highly recommend it.

I guess I finally found out why the name has an exclamation mark in the name, because that was shocking how horrible the service was. Preface: I'm a major fan of the Eureka chain, regular patron, live in the neighborhood, and know half the staff. I know and love the brand because of their hospitality and being over the top nice. But not Saturday mid day. I walk into the most rude host (Janelle) with an incredible smirk on her face. I greeted myself and treated her kindness since it was obvious I wasn't going to be met with the same. I understand having a bad day, but WOOF. She didn't even attempt effort at first impression. No smile, no hello. It was like walking into a teenagers room without permission. I got a seat on the patio and was waiting for my coworker to arrive. She's an elderly women and deemed it too warm when she arrived so I waited at the host stand so we could be switched to another table. The host was now no where to be seen. After 7mins we finally said F it and sat ourselves. We chose a long table in the back corner. Immediately, she runs up to us and scolds us like we're in second grade. She tells us she needs us to leave because the table was reserved for a larger party. Lol sure; while it's barely picking up at 1pm on a Saturday and an entire restaurant open with other larger tables available--that didnt seem petty at all. Again, we're grabbing for straws at this point, so we follow her lead to the host stand to get a new table. She then turns her back on us and is shuffling menus around pretending to work while she pretends to not see us. We had 2 servers pass by to ask if we were okay and we told them both we were waiting for a table. 30mins and we can't even get a seat. We again need to approach the host to ask for a seat and the host is even more mad. Its now approaching the 20min mark and we can't even get a table and she's mad at us. I had given up and sat down at a table while waiting for her, and I was in perfect eye line to see her rude facial reactions while she was trying to seat my elderly coworker. If this girl is a host and working weekends with an attitude like this, it's textbook obvious it's management that's scheduling her and allowing this to happen. We finally get our table. I've had Jerrica as a server for a number of my visits so I was happy to have her so she could save the day. We had told her about the host and how shockingly rude it was. Jerrica apologized on their behalf and we ordered, and everything was back on track. Since we were seated right behind the host stand we made it into a game to see who the host treated the worst, and it didnt stop. My coworker had ordered a gluten free bun for her burger and after Jerrica came by to check up on us realized it was wrong. At this point we were just happy she was able to take responsibility and catch it for us. She apologized profusely, made a new burger, and comped the meal. My one star goes for Jerrica saving the day. My issue is once we were wrapping up, I notice the manager Floyd causally hanging around behind the bar. He never came up to us or addressed any of this. I'm not asking to be treated like a celebrity just because I like this place, I'm just saying if you want any type of standard to be present, eat here during the week to see servers like Kalai, Draven and Jerrica shine. The weekend crew is embarrassing to have in middle of downtown where we're known for our hospitality. Plot twist: the "reserved table" wasn't reserved. It sat open the entire time and there was a 12 top bridal party that arrived. It's clear as day even from my seat the management picks favorites, so I'll do the same.