It really breaks my heart to be leaving this 1 star review. Evans is usually incredible, with the best fish and chips in town. HOWEVER, last time we ordered from them the fish had gone bad. We called to let them know, and the person on the phone assured us that he had taken down our information and that our next order of the same dishes would be free. Today when we placed our order, we were told that they had no record of that conversation, and that at most they could comp us one of the dishes. We pushed back, saying that it's not our fault that their co-worker didn't properly note our information (and they also noted that they'd just changed their system over, so it might have gotten lost in the shuffle). In the end, we were left to pay for bad fish last month with no compensation from the restaurant.
We're all for supporting a great local business, so this situation sucks. We order from Evan's every month and have easily spent thousands there over the past five years. It's a shame to have to find another gluten free fish and chips place now.