We attended the hotel for a special 70th birthday for my mum, the staff couldn't have been more accommodating and friendly. They made us all feel so welcome and special with particular attention to the birthday girl. Such a fantastic experience and we really do have a lot of special requirements (Gluten free, veg, dairy etc.) nothing was too much trouble. They went above and beyond to make everything perfect even making things that were not usually available and providing special extras all adding to the experience.
All the staff encountered were professional, incredibly friendly and accommodating. After a lead up to the day discussing requirements on the phone my husband even asked if I knew one of the staff from somewhere as we had sounded so happy chatting and arranging everything, that's just how it made us feel :)
The hotel was beautifully decorated for christmas, lovely and spacious, clean and classy. Perfect on site parking and for a hotel in the centre of the city, you really need that element. Location was perfect, I as well as all our party said that we couldn't recommend this hotel enough, thank you *****