Fadi’s Mediterranean Grill - Sugar Land

Loved the chicken kabobs and rice! Absolutely delicious gluten-free bread! Everyone loved it, even those not on a gluten-free diet! :) Such kind workers!

The management on duty could use a refresher training course. When we came in today they told us at first they didn't have spaghetti for the kids. So we got lasagna instead. Then at the check out, they told us its not on the kids menu, to which we said you do not have spaghetti per the person at the first order screen. We were told, that they do. So we ordered one of our kids spaghetti and kept the other plate since we had it prepared. After 30+ minutes, we asked about our kids food, and were told they would check (#75). My whole family of five had completed their meals at this point, with the exception of my daughter. Nothing ever came up after 10 to 15 minutes, so I asked the person behind the counter (seemed to be the manager on duty), and was told they would get it out. They went back and asked others about the food, to which there was a but of hands in the air and pointing around. Again we waited another 15 plus minutes and nothing. I had no more time to just sit and wait around while they decided if they even had it to serve. So i returned to the cashier with our number, to which they again went asking around. Sorry, my time was up and you can keep the $10. I visit your place often for business lunches, as well as with my family (my son has celiac disease and you offer a selection of gluten free menu items - thank you!). Hopefully this poses an opportunity for your team to improve your customer skills and the overall experience at your establishment.