The burgers and fries are good (& they have gluten-free buns!). However, I like to have a side sauce for my burger and fries. I have never been to a burger restaurant where they REFUSE to provide a side sauce! If I’m paying about $20 for a meal I don’t understand why I cannot have a side sauce when the sauce cups and sauces are sitting right in front of the workers! If the customer service was better and if I received my ENTIRE money’s worth, this would be a 4+ rating.