Fiesta del Asado - Edgbaston

We recently visited your restaurant after calling ahead to check if you had gluten-free options, as my boyfriend has celiac disease. We were told gluten-free options were available, and when we arrived, we clearly informed the staff again about his condition and the need for strict precautions. Unfortunately, despite the reassurances, my boyfriend experienced severe gluten contamination. He’s been very unwell for three days now and which almost never happens to us, so we know it was from this meal. This has been really difficult for him, and honestly quite upsetting for both of us. I do want to say the waiter who served us was genuinely kind and friendly we had a nice interaction. But it’s extremely important that staff are better trained and more careful with allergies and intolerances, especially when a guest has made it clear multiple times. We’re sharing this feedback in hopes that you can take this seriously and ensure better allergy protocols in the future. It would also help if you clearly explain what items are truly safe for celiacs and what isn’t, to prevent others from going through the same. Thank you.

Cristina was super helpful assisting me with my gluten and lactose intolerance. Everything was great!

The QR Code is for the Gluten Free Menu, photo taken on 21st September 2024