Firebirds Wood Fired Grill

I have to say I'm a little disappointed in our experience here last night. I had been given a glowing recommendation for this place. It wasn't anything major, just a few little things. I have to say our server, Summer, was great. It was a Sunday night, so prior to heading over we checked their website for a waitlist option. They had one! We put ourselves on the list and were told we were the only ones, so we drove straight up there. The entry was packed when we arrived. We told the host that we were on the waitlist. Even though the website said we were the only ones on the list, she told us it would be an hour wait. She was nice enough to suggest we eat in the bar area as it was first come, first served and we accepted that option. They had plenty of gluten free options for my wife, which was a huge plus. Our server was quick to take our orders, and was very helpful with my wife's allergies. She came by and checked on us several times during the excessive hour and 10 minute wait for our food. When the food came out, I expressed to my wife that my steak was luke-warm and she said hers was similar, but I was hungry so I started eating. After only 5 minutes or so, another runner came to the table with our exact same food and seemed shocked that we already had food. I told him my food was cold and I'd be happy to trade it for the literally steaming copy of my steak he had on his plate. He told me he would check if he could do that and then disappeared never to return. I noticed my wife hadn't touched her side, and realized one of her allergens had made it on the plate. Our server was incredibly quick to resolve that issue once she was alerted. Overall it was just a bit frustrating to have the website mislead us on the wait time, the food to take over an hour to arrive, the food to not be hot when it arrived, to be ignored when we indicated the food was not hot, and to have had one of the side dishes come prepared improperly. The food tasted good and the server really seemed to do her best to help us out where she could. Edit: I emailed you screenshots of the wait-list option from your website. It was an option after clicking "reservations" on your home page. I also sent you a screenshot of the text I received confirming my name on the wait-list.

Food was excellent. The pre fixe menu was fantastic and frankly the offerings looked tastier than the main menu! The creme Brule cheesecake was amazing. I also had the salmon over the pilaf. It was so perfectly cooked. Be aware if you're gluten or nut free this may not be a good place for you- the food was grilled on a nut tree wood and there was little choice for the gluten free member of our party. It was also a little loud. Service was excellent.