Will not be returning to this location and would not recommend coming here if you are gluten free.
I have been here twice, both online orders. The first time was a few weeks ago and I had a poor service experience. It was a non-Friday weekday afternoon and not busy at all. When I walked up to the counter to pick up my order, there were two employees, one of whom was a man behind the register who literally ignored me. I stood there for several minutes before he walked to the back and then the other woman employee helped me. I got my pizza and it was tasty.
I decided to give this place another chance. Again I returned tonight having made the same online order. I picked up the pizza and was walking away from the counter when the employee told me that the pizza was not the gluten free cauliflower crust I had ordered. I could not eat this regular non-gluten free pizza crust. (Granted I would have noticed this wasn’t cauliflower crust by the time I got home and tried to eat it.) Then it was unclear if I’ll actually be refunded because the system said I paid with Amex, and I don’t even have an Amex card. The employees also implied it was my fault they couldn’t reach me even though my phone number is on the level up account (??).
This place seriously needs to educate its workers on food allergies, and if they don’t have a product available, customers shouldn’t be able to order it online.