Firehouse Subs

I went through the drive thru last Sunday to order a gluten free sub for my daughter. The girl argued with me and told me they could not make a hot sub on gluten free bread (we have only been getting it for years due to my child’s allergy) Then when I paid she came out and put a sign up closing the drive thru. We sat there 45 minutes before going inside to check on the order (it was literally 1 sandwich, chips and a drink) They had not begun our order and after another 25 minutes of waiting my husband asked for a refund. The same girl who checked us out at the drive thru asked him for a receipt which we did not received and refused to refund. We finally left with no food and out of $15. You can not run a business like this. 2 people on a busy Sunday afternoon is not fair to staff or their patrons. I understand this is the new “pandemic” but someone in management should have been there to offer support. This is not our first negative experience there but it will be out last as we will not be returning.