Firehouse Subs Austin Bluffs

Unfortunately, this place has gone way downhill lately. The last two times I have gone, they have been out of ... bread ... Not all bread. The first time they were out of gluten free, the second time they were out of white bread. When I was told that they were out of white bread, I looked up at the manager on duty -- just looked at her -- and she went on a rant about how there were signs on the door and signs on the counters saying they were out of white bread. Its like she was insinuating that I should have noticed the signs and left before I ordered. This location has lately had a general lack of friendliness. Also prices have gone way up. Sandwiches are now around the $12 price point. At that price, I will go to one of the elite non-national chain sandwich shops in town - like Cheba Hut or Snarfs or Wooglins.

I ordered a gluten free sandwich online. When I arrived to pick up the sandwich I was told they did not have the gluten free bread to fill the order. Not a big deal, I requested a refund. I was told I had to make that request through the app. There is no phone number on the app, so I tried the chat and was told they would need to contact the store the store would need to do the refund. I showed that to the employee. He then called the manager who said I needed to call, not chat, and provided a number. The number provided was out of service. I was then told I could not speak with a manager, that she was busy picking up the employees children from school, and there was nothing they could do to help. I was finally able to email with someone from the app and was again told the store would need to provide the refund. This incident took place 5 days ago and I have not heard back. I like to support Firehouse Subs and their mission to support firemen. However the employees at this particular store did not show the integrity or respect I would expect from this organization. Taking money for a product you are unable to provide, and then not providing a refund is considered a fraudulent transaction. Update: A week and a half after the incident I received an email apologizing for overlooking my initial requestand offering to remake the sandwich which I never did receive. I again requested a refund and never heard back. I am attempting to reach out to corporate to file a complaint about this locations owner/manager. The address is: 3604 Austin Bluffs Pkwy #110 Colorado Springs, Colorado The order was placed Friday Sept 12, 2025 at 2:20 pm through the app. I cannot find an order number. Thank you for your response and let me know what else you need.