Tried this chain for the first time on Monday. I had heard of it, but didn't know anything about the menu. The staff were very helpful in explaining the menu to me (I'm sure I walked in there looking stupid LOL) and what came on the sandwiches and how they were prepared. The food was made correctly as ordered and it was fresh and quite good! I had a gluten free Hook and Ladder sandwich and the bread was much better than a lot of other chains that offer gluten-free bread. I thought the prices were pretty fair for what you got and this location looked clean and well taken care of. I would come back again and try some other menu items!