Firehouse Subs Roseville Professional Center

Both the online menu and store signage declared they have gluten free bread. Drove to the location, no gluten free bread. If you claim to have it, you've got to keep it in stock. We went to Jersey Mike's instead, where we were able to get gluten free bread.

Placed my order Online, Thursday Feb,29 at 7:18pm. I was having difficulty with the system. We were unable to select our bread type, which we were trying to select gluten-free for one of the subs. Also, somehow the system added two of the same subs when they were supposed to be different (We had an order of 3 subs total) I noticed the mistake upon looking at my receipt, as I store all of my receipt my phone. I called the location immediately after the order was placed to let them know what happened. They placed a young lady on the phone who said she was the manager.I explained the situation to her. Her response was that the subs were already made. Really? It was literally within 2 minutes in which I called the store and that they have nothing to do with the online system, and if I wanted the correct sub, I would have to pay for another one. Mind you, the subs were made with white bread. I have a sensitivity to gluten. I asked for the managers name, which she did not provide. She said that she didn't understand why she should give me her name. I said because I'm a customer with a complaint. Her response was that I was busy making orders and hung up. Fast forward my son picking the order up bringing home...I'm beyond disappointed even though I can't even eat because of the bread. The sandwiches are dry with little sauce on the parmesean, barely any mayo on the cheese steak. What a disappointment 😞 My son really wanted Jersey Mike's. I should have listened to him. I will be calling Corporate first thing in the morning. I love firehouse, and this was by far the worst experience I've ever had.