Firehouse Subs South Gahanna

I placed an online pickup order for a gluten free ham sub. I specifically checked "no pickle spear" while placing the order. (My daughter hates pickle.) The cost was $10.99 (gf bun surchage). My daughter was disappointed when she opened the sub and there was a pickle spear that got juices on half of the sub. She ate the half that didn't get the pickle juice, but the bun on the other half had absorbed the pickle juice flavor. I was irritated because I had said no pickle so our order was inaccurate. Many things I could just pick off and that would be that. But pickle juice is very strong and you can't just get rid of it. This was our first time trying Firehouse subs. I went back to my order and choose the "report a problem" option. I put in that my order was wrong as the issue. It offered me 1,100 points as a consolation and asked if I wanted to accept it. I went to their menu to see what 1,100 points would get - if it would have been half of the price of a medium sub I would have said yes! That would be fair. A medium sub is actually 12,000 points! So 1,100 is pretty measly. Heck, the lowest point item is a brownie or cookie for 4,000. So they basically offered me 1/4 of a cookie for my trouble. That's almost offensive. So I said no and escalated it. I did receive a response quickly. However, the response was vague and full of lip service. (Screenshot below.) I wasn't sure what to expect to happen next. I interpreted it as they would have someone contact me. After waiting 8 days and hearing nothing, I reached back out. I let them know I was disappointed that I hadn't heard anything. They gave me a similar (almost identical!), unhelpful response. I can't believe it's taken me this much effort to get fair compensation for an order that was incorrect. If they would have offered me 6,000 points at the very start I would have taken it. I'll never eat at Firehouse again based on the poor service. Mistakes I can understand. Not being willing to make it right is what frustrates me. At this point, I'm now not just angry about the lunch that my daughter couldn't eat all of but also angry about the about of time I've spent. At this point I think my only option is to go through the dispute process with my credit card company since Firehouse refuses to offer me acceptable compensation for their error.