Firehouse Subs Town Square

Very poor service. We waited almost 1 hr for only 2 subs to be prepared. We were the first in line to order our 2 subs ahead of 4 other orders and we were the last to get our food. The 3 girls behind the counter preparing our food seemed more concerned with their phones and their boyfriend being in the store and joking around with each other, then correctly preparing all of their take out orders that were just placed. They had to ask multiple times what people ordered. My husband ordered a heated, double meat, hero sub and mine was a gluten free (preference only, not allergy was specified) turkey sub. After waiting almost 1 hr for our 2 subs, we finally drove home to find that my husband's sub didn't appear to be heated or have double meats like he had ordered. After paying almost $40 for only 2 subs we were extremely frustrated and disappointed in the poor service and representation of your establishment. We normally never post reviews but we felt that this experience needed to be mentioned. Sadly, we will never be a return customer based on this unfortunate experience.

They lied to my wife about doing a glove change because she got sick. She has. Celiac's disease. It may have been a language barrier because the person at the register seemed like she may not have understood a lot of english. Tables were dirty and for those wondering, this place is NOT GLUTEN FREE.