I had placed an order on the app using my rewards points to make the purchase. When I got there they did not have the type of bun I had ordered (I'm gluten free, so has to be a gluten free bun). They could not credit my rewards points back and said I'd have to call corporate. I did respond in the app and they advised in the app I need to work directly with the store. The store did take down my information in a notebook and said I could come back at a later date and they will be able to fill the order, but that is yet to be seen. In the meantime no lunch for me.